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What should I put in my email?

Your order reference first. It is on the order page and on the receipt in your account. Then add what we need for your case:

• Payment question: the coin, the network, the amount sent and the transaction ID (TXID).
• Code not delivered: the order reference is enough.
• Code does not redeem: the exact error message, the store you used and the country of the account you redeem on.
• Refund: a receiving address for the coin and network you paid with.
• Question before you buy: the card, the country and the value you want.

Write in plain text. You do not need to give your name, and no ID is needed to buy (orders up to US$1,000).

My payment is sent but the order is not paid. What now?

Check the order page first. A payment counts once it has the number of confirmations shown on the invoice, so a busy network delays it without losing it.

Did the invoice expire before your payment arrived, was the amount short, or did you use another network? Email us with the order reference and the TXID. Do not send a second payment to fix the first one. Our team matches the transaction to your order and tells you what happens next.

My code has not arrived. How long should I wait?

The code appears in your account within 24 hours of payment confirmation. Orders are processed by hand, so the code is not instant. If 24 hours have passed since your payment was confirmed, email us with the order reference.

If we cannot deliver a paid order, you get the full amount back in the coin you paid. The refund policy explains how the refund is sent.

My code does not redeem. What should I check first?

Most failures come from a country mismatch. A card works only with an Apple Account or Google account of the same country as the card, and an App Store or Google Play subscription renews from that balance only while it lasts. Check three things before you write:

• The account country. An Apple Gift Card needs an Apple Account of the card's country; a Google Play gift card needs a Google Play country that matches the card.
• The right place. Apple codes go in the App Store, Google Play codes on Google Play, and the ChatGPT card on chatgpt.com.
• The typing. Google asks you to enter a Play code without spaces or dashes.

If it still fails, email us with the order reference, the exact error and the account country. Our guide on using an App Store card for ChatGPT Plus shows the redemption steps.

Can I ask a question before I buy?

Yes. Email [email protected] with the card, the country and the value you want, and we reply within 24 hours.

Some cards are sold on request: the ChatGPT gift card (OpenAI, US), and Apple cards for Hong Kong SAR China, Luxembourg, South Africa, Taiwan. For these, add the request to your cart; we confirm the exact value first, and you pay only after you have reviewed the invoice. Prices of every card in stock are on the pricing page.

How do I keep my code safe when I contact support?

Never post a code in a public place: a forum, a review, social media or a group chat. Anyone who sees a code can redeem it. If support needs the code to check it with the issuer, send it only by email to [email protected], for your own order.

Our only address is the one on this page. We never sell, share or rent ChatGPT, Claude or other AI accounts, and we never ask for your login or password. A message that asks for a password, a recovery phrase or a private key is not from us. If someone urgently demands a gift card code to pay a tax, a fine or a prize fee, stop: that is a known scam.